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We have not been able to identify your router or its software version

alexandercallumhamilton
First Timer

on ‎26-10-2020 02:05 PM

Message 2 of 2

Since moving home the service centre says: We have not been able to identify your router or its software version.

I have noticed my wifi dropping out and wondering if this is caused by the router potentially having out of date software

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1 REPLY 1

Debbie-TalkTalk
Support Team

on ‎28-10-2020 06:16 AM

Message 1 of 2

Hi alexandercallumhamilton
 

I'm sorry to hear this.

 

Please can you factory reset your router using the pin hole reset for ten seconds, I can then try and connect to your router.

 

Thanks

 

Debbie

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