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Weird issue with disconnects

JamesRe06
Popular Poster
Message 9 of 9

Hey there, so I upgraded to the Future Fibre back in December and it was great all running smoothly but since early January I've had devices on my Network not being able to connect while others can, the issue doesn't happen all the time but its gotten to the point now where I've reset the router and unplugged it a few times to fix it, I was wondering if I could get a new router to try that out since £120 on a new one isn't very appealing at the moment.

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8 REPLIES 8

Message 1 of 9

Hi JamesRe06

 

That's great, thanks for letting us know 🙂

 

Debbie

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Message 2 of 9

Hey Debbie, its okay, I rang TalkTalk last week and got a replacement router sent out, no problems with it so far, thanks for your help though 🙂

Message 3 of 9

Hi James

 

I'm really sorry for the delay.

 

Just to confirm, have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

 

Thanks

 

Debbie

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Message 4 of 9

Still having the same issues, connection dropping randomly

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Message 5 of 9

Hey sorry I didn't see it, its a SageMcom

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Message 6 of 9

Name / type should be on back of router.

 

Either a SageMcom or a Huawei DG8041W

Message 7 of 9

Hey, sure, its a TalkTalk Wi-Fi Hub, I had a look and can't find anymore information on it other than what its called, hope that helps

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paulshent
Community Star
Message 8 of 9

Hi

An OCE will pickup during working hours

For their information would you be so kind as to state your router name / Model

 

Thanks

 

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