on 08-11-2020 01:55 PM
I am on the faster fibre 150mpbs and on steam when downloading i get around 18mbps when downloading, i have an ethernet plugged in to the PC, is that normal or should i be getting more? Thanks.
on 10-11-2020 10:34 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
08-11-2020 01:59 PM - edited 08-11-2020 02:00 PM
Use the Service Centre to check (via Service Status in the forum menu), @ashleyrm92.
You should see your minimum and maximum expected speeds in there.
Staff are not back on here before Monday. It may take a couple of days for them to reach your thread.
They will need to identify your account. Please complete your community forum profile details.
Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save.
Chat is available from links on this page: