FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Whatapp cant connect to wifi

Gareexx
Popular Poster
Message 6 of 6

hi there,

 

Like a lot of others, im getting the "whatsapp can't connect to WiFi, switch to mobile data" push notification.

Is there a fix for this? Not that its a massive inconvenience but grudge using mobile data when in the house and connected to WiFi.

 

On a new phone, but was doing it on the previous one too and has been temperamental with it for about 5 months, its getting annoying haha.

 

Thanks 

0 Likes
5 REPLIES 5

Message 1 of 6

Hi Gareexx

 

Thanks for checking this.

 

I can send a different router for testing to rule out any possible router issues. Would you like me to arrange this?

 

Thanks

 

Debbie

0 Likes

Message 2 of 6
*homesafe
0 Likes

Message 3 of 6

Sorry for the delay in replying.

 

I've checked homepage and even turned the whole thing off and it still isn't fixing the issue.

 

Cheers 

Debbie-TalkTalk
Support Team
Message 4 of 6

Hi Gareexx

 

Apologies for the delay.

 

Have you logged into My Account to check if HomeSafe/KidsSafe has been switched on?

 

How to turn off homesafe

 

Thanks

 

Debbie

0 Likes

FritzCT
Wise Owl
Message 5 of 6

Check your Homesafe settings on the TT web site. Make sure it allows Social Media/ web chatsd/ stuff like that.

 

Fritz