Whatapp cant connect to wifi

[Gareexx]

hi there,

Like a lot of others, im getting the "whatsapp can't connect to WiFi, switch to mobile data" push notification.

Is there a fix for this? Not that its a massive inconvenience but grudge using mobile data when in the house and connected to WiFi.

On a new phone, but was doing it on the previous one too and has been temperamental with it for about 5 months, its getting annoying haha.

Thanks 

[Debbie-TalkTalk]

Hi Gareexx

Thanks for checking this.

I can send a different router for testing to rule out any possible router issues. Would you like me to arrange this?

Thanks

Debbie

[Gareexx]

*homesafe

[Gareexx]

Sorry for the delay in replying.

I've checked homepage and even turned the whole thing off and it still isn't fixing the issue.

Cheers 

[Debbie-TalkTalk]

Hi Gareexx

Apologies for the delay.

Have you logged into My Account to check if HomeSafe/KidsSafe has been switched on?

How to turn off homesafe

Thanks

Debbie

[FritzCT]

Check your Homesafe settings on the TT web site. Make sure it allows Social Media/ web chatsd/ stuff like that.

Fritz