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When do you need to cancel an engineer to avoid charges

STEPHEN BREWSTER
Chatterbox

on ‎18-11-2020 09:39 PM

Message 5 of 5

I was having trouble with slow fibre broadband speeds between 6pm and 12am,now tonight my speeds are excellent, there is an engineer booked for Friday after noon 3pm .should I cancel his visit and will I be charged!

Sbrewster
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4 REPLIES 4

Debbie-TalkTalk
Support Team
In response to Michelle-TalkTalk

on ‎25-11-2020 01:44 PM

Message 1 of 5

Hi Stephen

 

That's great, thanks for letting us know.

 

Debbie

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STEPHEN BREWSTER
Chatterbox
In response to Michelle-TalkTalk

on ‎23-11-2020 04:52 PM

Message 2 of 5
Yes got the appointment cancelled. Thanks
Sbrewster

Michelle-TalkTalk
Support Team

on ‎20-11-2020 11:08 AM

Message 3 of 5

Hi STEPHEN,

 

Our Network Team made some changes 72hrs ago to resolve this. Did you manage contact our tech team and cancel this visit?

 

Thanks

 

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Divsec
Community Star

on ‎18-11-2020 09:52 PM

Message 4 of 5

Hi @STEPHEN BREWSTER  do it now! Your TalkTalk engineer appointment 

I don't work here and all my opinions are my own.
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