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When uploading files the internet stops working, when completed it ok

Big Joe
Chatterbox
Message 11 of 11

When I'm unloading files the rest of the internet around the house has stopped,  until its completed. Think this must be because of the router. Can anyone help?

Joe
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10 REPLIES 10

Message 1 of 11

Hi Big Joe

 

That's great news, thanks for keeping us updated 🙂

 

Debbie

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Message 2 of 11
Hi Debbie,
I received the router hub. Thanks for that. Its seems to be working now, thank you so much for your help. Will send back the old one. I have received a gray envelope to send back.
Thanks for your help. 👍
Joe

Message 3 of 11
Yes will do.👍
Joe
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Message 4 of 11

Hi Joe

 

No problem, please let us know how you get on.

 

Thanks

 

Debbie 🙂

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Message 5 of 11
Many thanks for that.
Joe

Message 6 of 11

Hi Joe

 

The router is on its way, this is a different make and model to the router you already have.

 

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Message 7 of 11
Yes please if you think that will solve the problem.
So is it a different one you sent me when I had a upgrade to fibre 65?
Joe
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Message 8 of 11

Hi Big Joe

 

Apologies for this.

 

I can send you a Sagemcom WIFI hub for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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Message 9 of 11
Hi skynet,
The router is a new one talk talk sent me once I upgraded to fibre 65. Called black hub.
The speed I'm getting is:
Average download speed 42.6 mbps
Average upload speed : 6.0 mbps
Cheers Joe.
Joe
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Skynet_TX
Community Star
Message 10 of 11

Hi @Big Joe,

 

What make / model of router are you using.

 

If you run a speed test what sort of upload speeds do you normally get.

 

Staff here won't be around until Monday, but they should be able to respond early next week to help.

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