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Why has my bill increased?

hcopeland86
First Timer
Message 4 of 4

My bill has gone up to £29.95 from £19.95 as my fixed price plan has ended - is it possible to reduce it? I don’t see why I should have to pay more as I’m receiving the same service going forward. 

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3 REPLIES 3

Message 1 of 4

Hi @hcopeland86

 

You can call our Customer Loyalty Team during Business hours (Monday to Friday 10:00 to 18:00pm and Saturday 10:00-18:00) on 03451720046  they can renew your contact at a lower price.  

 

Hope that helps 

 

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Message 2 of 4

Thanks - I can’t find the live chat option! Perhaps because it’s just on my mobile 

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martswain
Philosopher
Message 3 of 4

Use Live Chat or call the loyalty team on 0345 172 0046 and negotiate a deal.
Also check what's available in your online account.
No deals are available through this forum.

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