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Wi-Fi Channel does not stay on selected channel

jimifield
Participant
Message 8 of 8

Hi there

 

I need to set my wi-fi channel to a manual one (7) because Auto just results in clashes with neighbours on the same channel which causes conflicts and slow-down.

 

I can change the channel on my router easily (Sagem SG4K100136) but the next day, it reverts back to 1 or 6!

 

Previously, your guys had to disable this feature called "Wi-Fi Optimisation" manually at the TalkTalk end. That worked and it stayed on the right channel for ages, but now it's happening again.

 

Can you please disable wi-fi optimisation again for me permanently, so my channel stays on what I select?

 

It's a really silly bug. If we decide to manually change the channel, it should stay on that channel and it certainly should not need intervention from TT engineers!!! I see others have reported the same in posts like this one - Wi-FI Channel Moves Overnight Even Though Auto Not... - TalkTalk Help & Support

 

Thanks

James

James
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7 REPLIES 7

Message 1 of 8

Working now, thanks

James
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Message 2 of 8

Hi James

 

No problem 🙂

 

I have also sent you a Private Message with a link to short survey.

 

Thanks again.

 

Debbie

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Message 3 of 8

Super, thanks Debbie, I've set it to channel 5 and will monitor over the next 24hrs to check it sticks on there.

Appreciate you getting back to me so quickly, thank you

James

Message 4 of 8

Hi James

 

Apologies for this.

 

I've switched the WIFI optimisation off. Please let us know how the connection compares.

 

Thanks

 

Debbie

Gliwmaeden2
Community Star
Message 5 of 8

@jimifieldNEVER display personal information details on the public forum pages!

 

All your details should be up to date for staff to read in your community forum profile. 

 

The wi-fi optimisation can get triggered by a factory reset of the router or by the latest firmware, so unfortunately does require disabling again by staff.

Gliwmaeden2, a fellow customer.

Skynet_TX
Community Star
Message 6 of 8

New firmware has been rolling out for the Sagemcom recently, when new firmware installs it turns Wi-Fi Optimisation back on. The support team here will be able to switch it off for you again tomorrow.

jimifield
Participant
Message 7 of 8

Line no. XXXX REMOVED FOR SECURITY REASONS 

James
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