Wi-Fi Channel does not stay on selected channel

[jimifield]

Hi there

I need to set my wi-fi channel to a manual one (7) because Auto just results in clashes with neighbours on the same channel which causes conflicts and slow-down.

I can change the channel on my router easily (Sagem SG4K100136) but the next day, it reverts back to 1 or 6!

Previously, your guys had to disable this feature called "Wi-Fi Optimisation" manually at the TalkTalk end. That worked and it stayed on the right channel for ages, but now it's happening again.

Can you please disable wi-fi optimisation again for me permanently, so my channel stays on what I select?

It's a really silly bug. If we decide to manually change the channel, it should stay on that channel and it certainly should not need intervention from TT engineers!!! I see others have reported the same in posts like this one - Wi-FI Channel Moves Overnight Even Though Auto Not... - TalkTalk Help & Support

Thanks

James

[jimifield]

Working now, thanks

[Debbie-TalkTalk]

Hi James

No problem 🙂

I have also sent you a Private Message with a link to short survey.

Thanks again.

Debbie

[jimifield]

Super, thanks Debbie, I've set it to channel 5 and will monitor over the next 24hrs to check it sticks on there.

Appreciate you getting back to me so quickly, thank you

[Debbie-TalkTalk]

Hi James

Apologies for this.

I've switched the WIFI optimisation off. Please let us know how the connection compares.

Thanks

Debbie

[Gliwmaeden2]

@jimifield, NEVER display personal information details on the public forum pages!

All your details should be up to date for staff to read in your community forum profile. 

The wi-fi optimisation can get triggered by a factory reset of the router or by the latest firmware, so unfortunately does require disabling again by staff.

[Skynet_TX]

New firmware has been rolling out for the Sagemcom recently, when new firmware installs it turns Wi-Fi Optimisation back on. The support team here will be able to switch it off for you again tomorrow.

[jimifield]

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