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Wi-Fi dropping

Karmabites5
Chatterbox
Message 3 of 3

Hi can anyone help I’m having problems finding the option to post on here my WiFi is constantly dropping and disconnecting I tried to download an pdf from WhatsApp and it came up turn vpn off or join another WiFi I don’t have vpn I’ve had this problem for months now 

P.McNeill
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Karmabites5

 

I'm really sorry to hear this.

 

Can I just check, is this also affecting wired connections?

 

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Skynet_TX
Community Star
Message 2 of 3

Hi @Karmabites5,

 

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).

 

Do you have any ‘wired’ devices, do they also lose connection ?