That sounds like you are on firmware SG4K10001E00t which does restrict the channels in the 5GHz band. This is fixed in 2600, but that is only a trial firmware, so is not on general release. To my knowledge (based on what the developers have announced) there are no firmware updates that improve WiFi performance.
Hi Debbie, Chris and Keith
Disappointed to report that my wi-fi dropped out at midnight Sunday for exactly an hour, just as before, so no change following changing the channels / installation of updated Firmware 😞
I have taken screen shots of the analysis from Acrylic whilst the wi-fi was not working.......
The problem with Wi-Fi when there are quite a few networks, a particular channel that was thought to be good in the past, may not always be the best channel. Currently, 11 is the worst channel you can be on, 6 is better now.
If you are still using the hub with firmware 2600, you might be better setting the channel allocation to Auto. Unlike older TT routers, Auto not only scans the channels on power up as they all do, but also performs periodic scans & will move you to a better channel if one is available.
Hope you had a great Easter Break 🙂
Sorry to say that the same "dropout" occurred on Sunday at midnight thru to 01:00am Monday
I set the channel selection to "Auto" for both 2.4Ghz and 5Ghz bands as suggested but this did not seem to help.
I took some Acrylic analysis screen shots, could I send them to you for review ?
Thanks for the screenshots. During the time period when you lost the network, the WiFi signal from the router was fine, indicating that the problem is not WiFi related.
The best thing for me to do is to pass this back for the OCEs to deal with.
This is a difficult one, all tests are fine, nothing stands out. No retrains are showing on the fibre side, so not picking up any physical drops from the router.
Our network tool is showing a lot of wifi congestion across most bands, but I'm unable to see any physical issues with the network or connection to the router.
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Thank for your reply.
with the help of @KeithFrench we have established that the Wi-Fi signal itself does not "drop-out" so perhaps my thread description is misleading.
The issue is however that every Sunday at midnight for exactly 1 hour, all my wi-fi connected devices stop "working" i.e I can not browse on my laptop / phone and my connected TV's "lose" their connection and I am unable to play online on my PS4. So clearly this is a wi-fi related issue. I attach the screen shot from my laptop when I try and browse between midnight Sunday and 01.00am
It appears to relate to "TLS Security" whatever that might be !
Any help resolving this issue will be gratefully received !