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Wi-fi keeps dropping out

Fleet1975
Newbie
Message 4 of 4

For the last 2/3 weeks we have starting having problems with the wi-fi randomly disconnecting.  The internet connection to my home is fine and and wired connections are not affected but anything wifi keeps dropping.  I have resolved it on numerous occasions  by turning off the router and back on but this doesn't last and I am having to do this every couple of days.  Today it has dropped again and this time I cannot reconnect any wifi devices.  All the lights on the router are green.  Any help is appreciated as don't know where to start.

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3 REPLIES 3

Message 1 of 4

Hi Fleet1975

 

Thanks for your reply.

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Fleet1975
Newbie
Message 2 of 4

Yes please as I've tried everything else. Thank you

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Debbie-TalkTalk
Support Team
Message 3 of 4

Hi Fleet1975

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults.

 

Would you like me to send a replacement router for testing?

 

Thanks

 

Debbie

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