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WiFi Disabled On Router & Nothing Connects, but wired connection works fine

woodenfridge
First Timer
Message 8 of 8

Hi all,

 

I suspect my router is somehow faulty. Since the weekend no devices (iPhone, Tablet, Laptop etc) has been able to "find" my TT router.

 

Today i logged into the admin control and noticed that the WiFi is disabled

 

Even if it try to enable the WiFi settings and save they setting stays disabled. 

 

Can anyone help? Or do I need a new router?

 

Thanks

 

 

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7 REPLIES 7

Message 1 of 8

You're Welcome 🙂

 

Regards 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 8

Brilliant, thank you

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Message 3 of 8

Hi

 

Router is usually out in 24-48 hrs.

 

No tracking number as yet, would expect to see this either later this evening or in the morning after dispatch and the account is updated.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 8

Thanks Karl,

Can you let me know how long you expect delivery to take, and if I can track the delivery?

I'm WFH so need the WiFi back ASAP

 

Thanks 

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Message 5 of 8

Hi

 

i'll get a replacement router out to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

woodenfridge
First Timer
Message 6 of 8

Thanks @Gliwmaeden2, I've updated my profile

Gliwmaeden2
Community Star
Message 7 of 8

Please add your Talktalk landline number to your community forum profile details for TT staff to identify your account, @woodenfridge.

 

Go via your avatar/name; settings; launch profile wizard. 

 

Staff will reply on here Monday to Friday during the day. 

Gliwmaeden2, a fellow customer.