on 07-10-2020 02:04 AM
My wifi hub which keeps hanging up connection to internet, but I can connect to it from any devices within the house. As a result there is no internet available. The only way to retrieve connection is to restart the router. We are doing this several times a day now.
I upgraded to the wifi hub promised that it was a game changer. It started hanging up several weeks after purchase then COVID lockdown happened. I swapped to the old router HG633 which works perfectly, as we had to do school work via internet.
I have recently reconnected the wifi hub and it was working better assuming a software update may have occurred but within weeks now again the same problem has happened with no internet.
please can you arrange for me to have a refund of my router purchase costs and I’ll use my old router. It was far better. I’ll return the current wifi hunt back to you.
on 08-10-2020 09:18 AM
on 08-10-2020 08:55 AM
on 08-10-2020 08:44 AM
on 07-10-2020 08:14 AM
Hi @drjrao your post has been flagged for assistance and you should hear back soon.
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