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WiFi activation

nataliak163
First Timer
Message 6 of 6

Hello,

 

I have followed all the set up guide lines and set up the broadband router. I have had multiple messages that the broadband ha been activated a few days ago now however the router is still not connected and blinking orange. I don’t know what I can do as i believe set up has been done correctly. Thanks for the help.

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5 REPLIES 5

Message 1 of 6

Hi @NorwoodAvenue

 

Please can you create a new topic on the Community, we can then look into this for you.

 

Thanks

 

Debbie

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Message 2 of 6

Hi @NorwoodAvenue please if you have an issue for resolution start your own thread, your comments here will not be dealt with 

I don't work here and all my opinions are my own.
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NorwoodAvenue
First Timer
Message 3 of 6

Hi, did this get resolved?

i am having the exact same issue and being advised to unscrew the box from the wall where the broadband cable connects. Seems like an odd troubleshooting method 

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Karl-TalkTalk
Support Team
Message 4 of 6

Hi nataliak163

 

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl. 

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Divsec
Community Star
Message 5 of 6

Hi @nataliak163 Your post has been flagged for assistance and you should hear soon but please remember that the staff here work office hours. In the meantime please check your community profile and add your landline phone number which is used to identify your account.

Once you have done that try switching of your router for 30 minutes and then restarting 

I don't work here and all my opinions are my own.