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WiFi channel resetting

First Timer
Message 5 of 5

Hi I’m having an issue with my 2.4ghz WiFi channel keep resetting to channel 1 and none of my devices can see the channel. I manually change it back to 11 but 1 hour later it’s automatically changing back and disconnecting my devices.


Support Team
Message 1 of 5

Hi Philipwhite


I have switched off the WIFI optimisation, please let us know how the connection compares following this.





Message 2 of 5
You can't switch it off manually yourself, but the staff here can switch it off for you, they should be able to reply to this post within a working day or two and will be able to do this for you.

Message 3 of 5

Thank you for your reply. Do you know how I manually turn off this feature? Or can a tech turn it off for me please.



Community Star
Message 4 of 5

Hi @Philipwhite,


If you have the Sagemcom Wi-Fi Hub (the one with the bronze colour behind the holes on the front) then this is a 'feature' of that router called Wi-Fi optimisation. Basically the router will choose whatever channel it thinks is best, even if you have specifically selected a different one.


You can't switch this behaviour off yourself, but the staff here can remotely disable this behaviour for you if you would like them to.