on 15-12-2020 06:30 PM
Hi I’m having an issue with my 2.4ghz WiFi channel keep resetting to channel 1 and none of my devices can see the channel. I manually change it back to 11 but 1 hour later it’s automatically changing back and disconnecting my devices.
on 16-12-2020 09:08 AM
on 15-12-2020 07:52 PM
on 15-12-2020 07:33 PM
If you have the Sagemcom Wi-Fi Hub (the one with the bronze colour behind the holes on the front) then this is a 'feature' of that router called Wi-Fi optimisation. Basically the router will choose whatever channel it thinks is best, even if you have specifically selected a different one.
You can't switch this behaviour off yourself, but the staff here can remotely disable this behaviour for you if you would like them to.