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WiFi hub static ip

gdb19
Team Player
Message 27 of 27

I’ve just received a new WiFi hub today and need to be able to assign a static op address to my NAS drive. 

 

I belive there is a firmware update that will allow this, can one of the support team please update my device to the latest firmware. 

 

Thanks

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26 REPLIES 26

Message 1 of 27

@davecm cheers, I’ve actually gone the other way - I used to have the vr900 (v1) but had issues with slow speeds and poor WiFi performance that made me try the WiFi hub. 

 

Since moving to to the new WiFi hub that aspect has been better but the hub menus are awful and some usual functions are terrible to find or not there. 

 

I’ve got my NAS setup with ports forwarded, docker apps linked to the correct ports, reverse proxy via synology application portal and have just setup a built in dns server that seems to let me access the ddns names over my home WiFi. 

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Message 2 of 27

A few points from my own experience that may help you.

I have a Synology NAS and synology.me DDNS works fine within home or elsewhere.

I used the Synology NAS upnp functions to set up the port forwarding needed for the NAS functions I use. Not the most secure method, but it could be re-done manually by noting down the ports, disabling upnp, then adding the same ports manually.

When I tried backing up the wifi hub configuration, the backup created a configuration file, but the restore function didn't work. I don't know if that's been fixed in later firmware releases.

I had 2 faulty wifi hubs which I returned for a refund, both would routinely stop transmitting/receiving on 5GHz band, then work again after a reboot or allowing to cool down. Others have had same issue on 2.4Ghz.

I'm now using a TP-Link VR900 as I wasn't happy with the disabled features of wifi hub, combined with need for factory resets and inability to restore configuration.

Windows, Android, Synology NAS
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Message 3 of 27
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Message 4 of 27

@Debbie-TalkTalk thanks for all the help today, will do. 

 

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Message 5 of 27

Hi gdb19

 

Thanks for keeping us updated.

 

The line test is still showing a possible issue. Please can you monitor the connection over the next 24hrs and let us know how you get on?

 

Thanks

 

Debbie

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Message 6 of 27

@Chris-TalkTalk After leaving the router off for 30 mins all seems to be ok now. The internet is working again so maybe the fault on the line is just a weird coincidence. 

 

So so far I’ve not changed many of the settings, just changed dns servers to use google, added port forwarding for a couple of ports needed by my nas, added the nas to the DMZ and then changed the 2.4ghz WiFi name as I have devices that need to connect to that rather than the 5ghz. I have also taken a backup of the working config file so I have that if needed. 

 

The only thing I can think of is that the gateway restart caused issues or maybe the fault on the line caused issues that were only resolved by the power down for 30 mins. 

 

Out of interest can can you please check the line again and see if all is ok?

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Message 7 of 27
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Message 8 of 27

@Chris-TalkTalk thanks, just done the factory reset and turned off the router. Will check in 30 mins and let you know. 

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Message 9 of 27

Hi gdb19,

 

You shouldn't need to change any of the settings. If you're still experiencing problems could you reset the router again and once it's back on (following the reset) could you switch it off, and leave it off for at least 30 minutes to force a new session. Can you give this a try and let us know how you get on

Chris

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Message 10 of 27

@Chris-TalkTalk unfortunately this seems to have made things worse. I now can’t connect to my NAS or smart plugs and the router status says the internet is unavailable. 

 

I did did notice that the internet connectivity seemed to default to adsl so I’ve changed that to fibre settings as per a manual I had found for the router - to set connection type to ppp. 

 

Ive also looked around at other settings and I’m sure there were more entries under the route section or the device information page - but I can’t remember or find what else should be there. 

 

Is there a complete guide to how the router needs to be setup for fibre? Can you check the connection again please as things are now worse. 

 

Thanks

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Chris-TalkTalk
Support Team
Message 11 of 27

Hi gdb19,

 

It's certainly worth trying a factory reset, if only to make sure that the router has all the default settings. Can you give this a try and let us know how you get on

Chris

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Message 12 of 27

@Chris-TalkTalk cheers, I still can’t really understand why my NAS drive can download content and I can access it remotely as well as my smart plugs. 

 

Just really sounds like there is a connection to and from the router but that other Ethernet devices and WiFi devices aren’t able to use this for some reason. 

 

My my iPhone does say it’s connected to the WiFi but I don’t get the WiFi icon at all. 

 

Would a a factory reset of the router settings help at all? Is that worth a go?

 

Can you login to my router at all to check all settings etc look ok?

 

thanks. 

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Message 13 of 27

I think it's normal for NAT to show as disabled on the device info page. I think the actual NAT setting is in Access Control section, although I don't have a router to hand to check

Chris

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Message 14 of 27

@Chris-TalkTalk just noticed one odd thing on my router device info page. 

 

On there it says nat is disabled, I’m not entirely sure what that means but I think that needs to be on?

 

cant see an option to turn it on so could that be off due to the fault?

 

thanks

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Message 15 of 27
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Message 16 of 27

Ok thanks, when the WiFi wasn’t working I was worried that the gateway restart I’d done have caused an issue. I just did that last night to see if it helped my DDNS issues. Must just be bad timing that the line has developed a fault so soon after. 

 

Seems very odd that my NAS which is wired seems to be ok and has managed to download content as receny as around 8am but my sky q box which is also wired can’t connect to the internet. 

 

I’ll wait and see what happens when the fault is resolved. 

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Message 17 of 27

Hi

 

Post released from the filter 🙂

 

The trace is reaching google so this does show the connection is going out. 

 

It's difficult to say what impact the line issue is having on this until this is cleared.

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 18 of 27

@Karl-TalkTalk @Just posted the trace info but looks like it’s been marked as spam. Can you release it and take a look please. 

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Message 19 of 27

Thanks, just done the trace route from my NAS which is connected via Ethernet 

 

traceroute www.google.co.uk
traceroute to www.google.co.uk (216.58.206.131), 30 hops max, 60 byte packets
1 192.168.1.1 (192.168.1.1) 0.192 ms 0.236 ms 0.225 ms
2 * * *
3 host-78-151-229-241.as13285.net (78.151.229.241) 7.377 ms 7.398 ms 7.387 ms
4 host-78-151-229-236.as13285.net (78.151.229.236) 7.509 ms host-78-151-229-240.as13285.net (78.151.229.240) 7.538 ms 7.720 ms
5 host-78-144-11-185.as13285.net (78.144.11.185) 12.730 ms 12.701 ms 12.751 ms
6 72.14.208.22 (72.14.208.22) 12.632 ms 11.850 ms host-78-144-4-35.as13285.net (78.144.4.35) 12.050 ms
7 108.170.246.161 (108.170.246.161) 13.070 ms * 108.170.246.129 (108.170.246.129) 12.227 ms
8 108.170.232.104 (108.170.232.104) 13.907 ms 172.253.50.166 (172.253.50.166) 15.389 ms 216.239.56.193 (216.239.56.193) 12.224 ms
9 lhr25s15-in-f3.1e100.net (216.58.206.131) 12.110 ms 74.125.242.82 (74.125.242.82) 12.835 ms lhr25s15-in-f3.1e100.net (216.58.206.131) 12.181 ms

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Message 20 of 27

Hi

 

The fibre test has failed with an issue with a copper joint, so this is picking up an issue on the line.

 

With a wired device, laptop or PC are you able to browse or ping or traceroute out to www.google.co.uk

 

Thanks

 

Karl. 

 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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