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WiFi optimisation has switched back on again

mrdonkersley
Chatterbox
Message 3 of 3

I asked for this to be turned off a year ago, which it was. However, it's now back on again, which makes reception in many parts of the house impossible due to congestion. Can you please turn it off again!

John Donkersley
2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi mrdonkersley

 

Apologies for this.

 

I have switched the WIFI optimisation off again.

 

Thanks

Skynet_TX
Community Star
Message 2 of 3

Hi @mrdonkersley,

 

It is likely a firmware update has been installed on your router, this will cause Wi-Fi Optimisation to switch back on, the support team here will be able to switch it off for you again when they are back tomorrow.