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Wifi Dropping Out

roytemple
First Timer
Message 5 of 5

Hi.

My WIFI keeps dropping out from most devices, and it keeps doing it more regular now than ever. Doing speed tests when connected has been between 2 and 65 so very erratic. Can't find a number to call to discuss but would like a replacement router to rectify the issue. Have changed filters, have tried changing channels, full reboot and changing SSID all with no success.

If continues with no replacement router or help, will be looking to change supplier.

0 Likes
4 REPLIES 4

Michelle-TalkTalk
Support Team
Message 1 of 5

Hi roy,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Message 2 of 5

Hi

OCE support is available Monday to Friday

Please quote your router type. (DG8041W or SageMcom)

 

Also will you update your profile to contain your full name and telephone number

Without this support will be unable to locate your account for assistance.

 

Message 3 of 5
Read my post, I've done a number of reboots.
Speeds are wireless, when it is working it's regular 65Mbps. Just continuous dropping out on various devices.
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Ste_Nix14
Super Duper Contributor
Message 4 of 5
Are you completing these tests wired?

What speed does Service centre report for your line?
Steve -
Have you tried turning it off and on again!