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Wifi Dropping out

Crixdom
Popular Poster
Message 5 of 5

Hi,

 

I have the HG633

Hardware version:H.1.01
Software version: v2.00t
No matter how many times i change the channel to another one the connection to the wifi will drop and will force me to login to the router, change the channel to another one and will work for a few hours then im back to square one.
 
I have tried a hard reset and changed the SSID but this doesn't help.
 
Called Tech support yesterday and as they was following a script. they wanted me to take the face plate of and then monitor for 48 hours.
 
My hardwire connection is perfect no issue, just the wifi.
 
i have this router for a while now and had no issue, its just recently its becoming faulty.
 
can you help
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4 REPLIES 4

Message 1 of 5

Hi Crixdom

 

Thank you, please let us know how you get on.

 

Debbie 🙂

Message 2 of 5

Thank you, received and will test 

Message 3 of 5

Hi Crixdom

 

Apologies for the delay,

 

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Crixdom
Popular Poster
Message 4 of 5

also just to add, i only use the 5g network as the 2g network speeds is just too slow

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