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Wifi Hub Is Broken

Alison French
First Timer

‎24-12-2021 12:01 AM - edited ‎24-12-2021 12:19 AM

Message 5 of 5

Hello 🙂
  Our Wifi Hub Is Broken  I Came Home Today December 23rd  2021  To Find Our Wifi Hub Was No Longer Working  Think The Power Cable Is No Longer Working & The Wifi Hub Won't Even Power On Now!! How Do  We Order A Replacement Wifi Hub ?? Any Help Greatfully Recieved...Thank You  🙂

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4 REPLIES 4

Karl-TalkTalk
Support Team
In response to Alison French

on ‎24-12-2021 09:53 AM

Message 1 of 5

Hi Alison French

 

I've ordered a replacement for you.

 

Thanks  

 

Karl. 

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Techman81
Conversation Starter

on ‎24-12-2021 01:17 AM

Message 2 of 5

Only because you haven't mentioned it and maybe you have done this, but did you press the power button on the back of the router??

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Alison French
First Timer
In response to Skynet_TX

‎24-12-2021 12:35 AM - edited ‎24-12-2021 12:36 AM

Message 3 of 5

Hello 🙂 
  Yes I Have Tried It In Another Socket & It Is Just The Same  Won't Even Power On  So For  The Next Few Days I Have  Had To  Go Back To Using The Old Talk Talk Router That Is Much Slower Compared To The Excellent "Talktalk Wifi Hub" Which Is Much Quicker So To Speak 🙂

Skynet_TX
Community Star

on ‎24-12-2021 12:21 AM

Message 4 of 5

Hi @Alison French,

 

If you have tried it in a different mains socket that you know works, and it is still dead (no light on router), then the staff here will be able to arrange a replacement for you, this replacement would be the full box of router and all cables etc.

 

The staff here will hopefully be able to respond to this post later today.

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