on 24-05-2021 02:30 PM
I recently upgraded to the Ultra fast Fibre. I had a new SAGEM Wi Fi Hub installed together with an Open Reach Hub. I has to restart it couple of times within this week as it was stuck. Today suddenly the WiFi Hub is blinking amber continuously, but the internet light on the Openreach Hub is on. Could you assist. Thank you
on 28-05-2021 09:33 AM
on 28-05-2021 09:22 AM
on 28-05-2021 06:17 AM
Thanks for keeping us updated. I'm glad to hear that this is now working.
"I have the new modem arrived. I can wait couple of days to see if everything goes smooth and send it back to you?"
Yes please, thank you.
on 27-05-2021 04:25 PM
Final update the issue was resolved. But here is the trick. It wasn't TalkTalk modem the issue but the Open Reach modem LAN port, which for a very strange reason was accepting the TV's signal but not the modem's one 😕.
Anyway the Open Reach guy was super useful, had a new Open Reach modem with hIm which he plugged it in and voila solid white lamp and hub working fine.
2 notes for you guys:
- Please correct the part in the TalkTalk hub description that says solid white lamp even if not connected (it created a lot of confusion)
- I have the new modem arrived. I can wait couple of days to see if everything goes smooth and send it back to you?
on 27-05-2021 07:01 AM
on 26-05-2021 05:06 PM
Latest update is that I had a call from Talk Talk and I have an engineer's appointment booked for tomorrow 27/05. The interesting part is that I told them we had a discussion within the community and a new router is on its way, but they responded there isn't any router ordered for you. They have a broadband authentication fault recorded which needs an engineer.
Of course the engineer is more than welcome to investigate but with an amber light blinking day and night I don't think he can do much.🙂
on 25-05-2021 10:39 AM
on 25-05-2021 10:16 AM
I swapped many cables but still the LAN light was off. Also, I connected my Talk Talk TV box and Smart TV straight to the Open Reach Hub and all played flawesly.
I am connecting the Open reach Hub to the Talk Talk Hub through the red WAN port.
I guess the TalkTalk Hub is not starting at all.
on 25-05-2021 10:12 AM
on 25-05-2021 09:36 AM
Thanks for the update. Just before we send a replacement router, can I confirm if you have also tried factory resetting the router and then setting this up again?
on 25-05-2021 09:23 AM
It is updated. By the way I made a simple test by my own. I connected my Smart TV via ethernet straight to the Open Reach Hub , the Lan light was on and it worked. It had internet.
So the problem is with the Talk Talk Hub.
on 25-05-2021 07:24 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.