on 05-05-2021 09:06 PM
I have now tried two new Wi-Fi hubs. Each time they start off set to 'auto' for Wi-Fi channels but overnight they become fixed on one channel. However many times I reset to auto, they always revert.
on 06-05-2021 08:26 AM
on 05-05-2021 09:45 PM
05-05-2021 09:41 PM - edited 05-05-2021 09:55 PM
Thanks. That makes sense. I'd assumed optimisation and auto were the same thing. Ie. Auto had to be shown for optimisation to work. The connection selected seems stable currently so I will monitor for a few days. Thanks for the info on how to access staff help, too
on 05-05-2021 09:22 PM
Have both hubs been the Sagemcom Wi-Fi Hub (the one with the bronze colour behind the holes on the front). If so, this has a feature called 'Wi-Fi Optimisation' that means it will change channel to whatever one it thinks is best, regardless of whether you have left it on auto or tried to select a specific channel manually yourself.
If you do have the Sagemcom then you could ask the staff here to disable the Wi-Fi Optimisation on your hub if you like, it would then remain on whatever settings you manually select.
However if you were just wanting to leave it on 'auto' then there is probably no benefit from asking the staff to disable this behaviour, as if it is on auto it will just select the best channel it can, which is exactly the same as it will be doing now using the 'Wi-Fi Optimisation'. However if you did want to select a specific channel then it would be worth asking the staff here to switch off Wi-Fi Optimisation for you.
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow.