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Wifi issues - again !!

JonClare
Chatterbox
Message 6 of 6

With regards to my previous post - https://community.talktalk.co.uk/t5/Fibre/Dreadful-Wifi-recent-issue/m-p/2719340 - I have the same issue again.  There are fewer people now working from home.  Initially there were 3 but now there is only 1.  However, work calls are dropping, I cannot use video calling as the sound is out of synch and eventually the call drops.  Connecting to sites on the internet results in the following series of messages displayed before the site loads - This Site Can’t Be Reached – DNS Server failed to respond.  Music will not stream from my NAS - too much buffering.  Netflix fails to load and when it eventually does, the image is pixelated.  Wifi security cameras will not talk to the hub and so are useless

 

I haven't changed anything.  Last year I even bought a MESH system to try and improve things but this has not worked.

 

I've rebooted my router so many times but nothing seems to make any difference.  Is my router failing?

Any help gratefully received

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5 REPLIES 5

Message 1 of 6

No Problem 🙂

 

Report back when the new router arrives and let us know how this performs.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 2 of 6

@Karl-TalkTalk  - that's very kind of you !!

 

This issue is driving me crazy as I cannot fathom what the problem is

 

Much appreciated

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Message 3 of 6

Hi

 

I'll get a router out to you for testing, so we can rule out a hardware issue.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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Message 4 of 6

@Michelle-TalkTalk - I still have the previous router that we were given when we initially signed up for fibre with TalkTalk (the one that was used in conjunction with the BT Router) - would this one work?

If not, i don't have access to another suitable router

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Michelle-TalkTalk
Support Team
Message 5 of 6

Hello,

 

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault and the connection stats look ok. Have you ever tested with a different router?

 

Thanks

 

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