on 06-09-2020 07:18 PM
My WIFI is dropping out approx 5+ times a day. LAN remains on and works fine. Only a router power down rectifies the issue.
I have used acrylic wifi hime version & over the course of a few days changed from ch 6 to 1, then 1 to 11 and back to 6 then 1 today, all with no effect, ie 5+ resets a day.
2.4GHz & 5GHz are on separate SSID's & I have split my devices between the two and 'both' bands go off together when the wifi drops out.
I have the 2.4ghz set to 20mhz bandwith and 5ghz at 80Mhz (as advised in other similar threads). I have the router situated in the middle of the house within 10ft of all wifi devices. The router is on its own ie it has no RF interference from nearby devices.
Im at a loss now, is there anything else I can try? & can you please help me,
on 09-09-2020 06:09 AM
on 08-09-2020 10:22 AM
Thanks for confirming. Can you also dial 17070 from your landline and confirm that this does read back the correct number. Please do not post any personal information on the Community. Does the connection drop if you connect wired?
on 08-09-2020 10:08 AM
Good morning @Michelle-TalkTalk
No problem, I didn't know how your system worked but do now, thanks for getting back.
Yes I have a dial tone and I have rang my mobile which rang ok.
on 08-09-2020 09:16 AM
on 07-09-2020 06:36 PM
on 06-09-2020 07:49 PM
Hi @tinmac ,
For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
They may be able to do some checks on your router, or they may suggest just sending you a new router to see if that resolves the issues.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow.