on 23-04-2022 06:55 PM
I set up WiFi for my mum, has generally worked fine but she's now having issues. Download speed is virtually non existent. Can't watch streaming services properly, mobile phone will connect but very slow. Because I set it up it had to be in my name and I don't live with her.
on 26-04-2022 02:53 PM
on 26-04-2022 02:42 PM
on 26-04-2022 02:22 PM
on 26-04-2022 07:51 AM
on 26-04-2022 05:44 AM
Can't seem to log in to account. I set it up with another email I have (that's where I get emails for bills). When I tried to reset password, wouldn't recognise email address
on 25-04-2022 11:49 AM
Can you add your Mum's TalkTalk landline telephone number to the private notes section of your community profile and we'll take a look at this for you
on 25-04-2022 07:11 AM
on 23-04-2022 08:33 PM
Are there any devices connected to the router 'wired', if so what is the speed like on those devices. This would help determine if the problem was with the speed to the router, or was a problem with the Wi-Fi signal in the home.
Is the router actually losing connection to the internet, or is it staying connected ok, but just slow.
If you go to the Service Centre what does it show for the estimated speed range and the measured speed. If she runs a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to that 'measured speed'.
If she is only using wireless devices, is the connection better if she is very close to the router, but then gets a lot slower when she moves a little further away.
The Support Team here won't be around now until Monday, but they should be able to respond to this post early next week to help.