Wireless shows as disabled, won't enable

[gryphon]

Hello,

I have recently joined TalkTalk. The line was activated yesterday, I connected up the new hub at around 10:30pm and all was working fine. By the time I woke up in the morning, the wifi was disabled, despite being set as enabled.

Restarting the hub did not help. Nor did disabling and re-enabling the wireless option. Is the hub faulty?

TalkTalk Wi-Fi Hub
version SG4K10002816t

I see other posts reporting the same issue, but I was advised to start a new post instead of replying.

Thanks

[tjenkinson]

Hi,

It's ok I'm probably going to switch to another router instead of the talktalk one.

[Karl-TalkTalk]

Hi tjenkinson

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[tjenkinson]

Hi,

I have the same problem. I setup the router yesterday and wifi worked for a few minutes then stopped. Now I've done a factory reset and with the default wifi it's showing as turned on but also as 'current status' 'disabled'.

[Karl-TalkTalk]

Hi gryphon

I've a replacement router on the way to you.

Karl.