15-09-2021 02:25 PM - edited 15-09-2021 04:15 PM
My employer requires me to work from home using a VPN, and provides Cisco Anyconnect (4.9.06037) for that purpose. I have been using the VPN for around 18 months with no problems. Throughout that time I've been using an ethernet connection to my 2018 TalkTalk router (Sagemcom 5364).
Today I was unable to connect to the VPN using the router. However, I have been able to connect using a (much slower) wifi mobile hotpot. Could the VPN problem have been caused by a firmware upate to the router?
I would be very grateful for your help.
on 16-09-2021 09:26 AM
Thanks for your reply.
You shouldn't need to keep resetting the router. This will have started a new session.
If you do experience any further issues with VPN then please let us know.
on 16-09-2021 06:40 AM
15-09-2021 07:24 PM - edited 15-09-2021 07:26 PM
It could be, as new firmware is being rolled out for the Sagemcom, if you can browse to http://192.168.1.1/ and then towards the bottom of the screen it will say :
SG4K100130 is the new firmware that is being rolled out at the moment, so if you are on this version then the problem could be due to your router just upgrading to that new firmware.
However the more common VPN applications should all work ok, and I would consider Cisco AnyConnect as one of the more common VPN applications, the staff here should be able to respond to this over the next few days to help further.