You do not have permission to view this directory or page

[grant_wilson]

I have recently moved house and our 'go live' date was today. Instead of being allowed to connect, the following message pops up: 'You do not have permission to view this directory or page'. Please can you give me an update on why this is happening? Thanks.

[Debbie-TalkTalk]

Hi grant_wilson

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults and your line is showing in sync and connected.

Are you still experiencing this fault?

Thanks

Debbie