on 28-07-2020 11:07 AM
I have recently moved house and our 'go live' date was today. Instead of being allowed to connect, the following message pops up: 'You do not have permission to view this directory or page'. Please can you give me an update on why this is happening? Thanks.
on 29-07-2020 08:54 AM
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults and your line is showing in sync and connected.
Are you still experiencing this fault?