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can't access to vpn websites

musntgrumble
Chatterbox
Message 6 of 6

Hi. I'm having trouble connecting to any VPN websites. For example https://surfshark.com/

. I've tried quiet a few sites but get an error everytime. I've just got a new router but this was happening before this arrived. I usually get this message:

 

This site can’t be reached

The connection was reset.

Try:

ERR_CONNECTION_RESET
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5 REPLIES 5

Message 1 of 6

Morning,

 

Would it be possible to test wired for a short period to see if works please?

 

Thanks

 

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Message 2 of 6
it happens on all devices going through wifi.
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Chris-TalkTalk
Support Team
Message 3 of 6

Hi musntgrumble,


Does this happen on more than one device?

 

Are you able to test on a device connected to your router by Ethernet cable

Chris

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Message 4 of 6
wireless connection
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Michelle-TalkTalk
Support Team
Message 5 of 6

Hi musntgrumble,

 

I'm sorry to hear this. Does this happen if you try and connect wired and wireless?

 

Thanks

 

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