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cannot connect to some websites.

fedupuser2021
First Timer
Message 4 of 4

I cannot log on to www.talktalk.co.uk to look at my account. 
I just get this message below, similar with some other sites, NWOLB.com for example is the natwest banking log on. 
If I use mobile, or log in to next doors BT network then those website resolve perfectly. But back on talktalk broadband they do not work. 

This site can’t be reached

The connection was reset.

Try:

ERR_CONNECTION_RESET
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3 REPLIES 3

Chris-TalkTalk
Support Team
Message 1 of 4

Hi fedupuser2021,

 

If you do need any further assistance can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

Chris

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Message 2 of 4

Hi @fedupuser2021,

 

Have you tried switching the router off for over 30 minutes, then when you switch it back on it will start a new 'session' in the street cabinet, this can sometimes help with random connectivity issues like this.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

The staff here won't be around now until Monday, but they should be able to respond to this post early next week to help.

fedupuser2021
First Timer
Message 3 of 4

Update. I have downloaded a free VPN, if I use the VPN I can log in to any website I want. 

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