25-02-2020 10:16 PM - edited 25-02-2020 10:17 PM
wondering if someone can help and advise. For the last month or so (possibly longer) I have noticed issues with my service where the connection drops. seems stable for about a day. its got to the point where i restart the router first thing in the morning to avoid issues as I work from home and am heavily dependant on a stable connection.
This is happening daily and becoming a bit of a pain so would like to get to the bottom of it.
I have also noticed my router is now shopwing 67.0 mbps as download and 20.0 mbps as upload this was a stable 80/20 for the past few years.
I have also noticed that I have noticed that the firmware has been updated at some point to sg4k10002808t although I cannot definitively say this coincides with when the issues started.
Any help or advice will be appreciated. I have tried the hard reset and connecting directly into the master socket (cover removed) with no effect.
any help will be appreciated.
Thanks in advance
on 26-02-2020 08:39 AM
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults but I can see re connections (daily reboots) which can affect the sync speed.
Does this affect wired connections as well as wireless?
Before you reboot the router could you test wired to see if you still experience this issue?
on 27-02-2020 10:10 PM
on 28-02-2020 09:15 AM
on 28-02-2020 08:32 PM
on 02-03-2020 10:08 AM
I've ordered another router to test with, it should be with you within a couple of days but please allow up to 5 working days for delivery
The router my arrive with an older firmware version but this is usually automatically updated within 24 hours of connecting it
on 03-03-2020 10:54 AM
on 04-03-2020 05:47 PM
Hi Debbie and Chris,
To keep you updated on this, the replacement route arrived yesterday I set this up yesterday evening. This was on an earlier version of the firmware (SG4K10001400t) for yesterday evening everything seemed ok.
The firmware then update over night, however in the morining I was still able to connect so all appeared well.
However through the course of the day i experienced worse issue thann before and am now baffled
so on multiple occasions throughout the day, the wifi would stop working but only on certain devices. so as an example, My work laptop would be be connected happily, then all of a sudded drop connection and display the message "connected- No internet" however at the same time my phone would remain connected and working. Restarting my laptop did not resolve the issue until i rebooted the router.
then again things were of for a little while but my phone displayed the same issue, "connected-no Internet" and again only way to get it connected was to restart the router.
This happened a few time during the day, I am going to switch back to my old router as that would remain stable throughout the day as long as i did a restart in the morning.
Any further suggestions/tests to try will be appreciated. I've no idea now what could be the issue. I know my devices have not changed and everything was running stable until recently.
Thanks for all yoiur help so far.
on 05-03-2020 08:05 AM
Thanks for testing this and I'm sorry to hear this. Is the laptop connected wired or wireless when the connection is lost? If all devices are connected wireless, have you tried separating the SSID's?