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connection issues and ordering a new router

Popular Poster
Message 26 of 26

Hello I had a engineer come out last week to check my issues with my internet connection, but he didn't find any problems with him and told me it might be the router, told me to call and ask for a new router if things didn't improve. When i called TalkTalk to ask for a new one it instead sent out another engineer to check the line for what i believe is the 5th time and told me things had be fixed but i am still having trouble with my internet. So could someone please tell me how i am suppose to ask for a replacement router for if this doesn't get sorted soon I am going to have to change providers.

Ian D Jones

Message 21 of 26

Hi trian


Thank you, please let us know how you get on .



Message 22 of 26

Thank you for the swift response and hopefully the new router will fix the problems.

Ian D Jones

Message 23 of 26

Hi trian


I'm sorry to hear this.


I've ordered you a replacement router, please allow 24-48hrs for this to arrive.


Let us know how the connection compares with this router.





Message 24 of 26

thank you for the help.

Ian D Jones

Community Star
Message 25 of 26

Hi @trian ,


For one of the TalkTalk staff on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.


Don't post any personal details in this thread, just add them to your community profile.


Then they will hopefully be able to respond to this post tomorrow.