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Jaydee4
Chatterbox
Message 12 of 12

an anybody help me get a sensible answer from customer service please. After spending 40 mins in chat with huge 10 min pauses between questions and answers, twice i have only got as far as "I will have to access your account, A further 40 mins to be told i need to transfer you to our "other" department where we start all over again. over 3 hours spent on chat to get nowhere. I am now getting dirty tactics where i am promised a phone call, the phone rings but as soon as you answer they hang up. They then send an email saying sorry you missed our call. I didnt miss it YOU HUNG UP ON ME, I still have no answer to why they have turned my old internet off before they could sort out my new router. So NO internet, NO answers, Help please 

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11 REPLIES 11

Arne-TalkTalk
Support Team
Message 1 of 12

Any payments taken when you have no service will be returned once the problem is fixed.

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Message 2 of 12

You have now taken another payment from my bank. i was told there would be NO charge until this was sorted, Thats 2 payments taken now when i have NO service.

 

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Message 3 of 12

Thanks @Jaydee4

 

I will look into this for you and get back to you. 

 

Regards

 

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Message 4 of 12

Thank you, no i wasnt in the right place. i have done it now

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Message 5 of 12

Are you sure you're putting the information in the right place? Here's a link

 

 

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Message 6 of 12

well im not sure what is wrong when i go to my details all my info is there. my land line number is obscured for customer security

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Message 7 of 12

Hi sorry need your landline or account number, also remember to click "save changes" button at the bottom. 

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Message 8 of 12

It is there and has been for a long time

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Message 9 of 12

You need to put your TalkTalk landline number in there, it is so they can link your forum identity with your account.

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Message 10 of 12

My mobile number is there

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Arne-TalkTalk
Support Team
Message 11 of 12

Hi Jaydee4

 

Thanks for your post, sorry that you are having problems.

 

If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.

Thanks

 

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