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d-link router

Eliot-davies
First Timer
Message 3 of 3

I have a 3.5 year old d-link router and an struggling with connection in certain areas of the house.

 

Anyone having similar issues? Wondering if it's time for a new router as the issue is getting worse especially with the T.V. connection.

 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Eliot-davies

 

I can send you a replacement router for testing.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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KeithFrench
Community Star
Message 2 of 3

This is not likely to be down to the router, but more likely, assuming wired (Ethernet) connections are OK, to be WiFi interference.

 

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you confirm the make/model of TalkTalk router that you are using - is it the DSL-3782?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?