on 17-06-2021 09:31 AM
Hello, I am on the fibre 148mb connection for about six months now and my router has been disconnecting all the time for at least a few days now. My gaming console is hard wired and my laptop and phones are wireless. I have done all suggested steps, resetting router etc I do see on your service status page that two of my devices have issues, the devices being an alcatel device and a Samsung device, which I'm presuming are the modem and router. It's so bad now that my speeds on the hardwired gaming console are at 48mb, which should be more than adequate, but I'm being disconnected so often that I cannot play a game or stream and my laptop just keeps coming up as disconnected every time I try to use it. Ideas??
on 28-06-2021 06:24 AM
on 23-06-2021 07:43 AM
on 17-06-2021 03:57 PM
I'll drop you a PM with some info to complete, to allow a booking to progress.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 17-06-2021 02:40 PM
on 17-06-2021 02:14 PM
Hi again Debbie, absolutely no changes at all. The T.V, console and laptop have not moved and the router/modem are sitting on a table in the corner right beside the phone socket and no cables have been touched moved since installation. I have checked all cables are connected properley.
on 17-06-2021 01:41 PM
Thanks for updating your Community Profile.
I've completed a line test which has detected a possible fault towards the property.
Have any changes been made to your set up since the installation?
on 17-06-2021 09:54 AM