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down down down goes the broadband speed

snowy1
Whizz Kid
Message 31 of 31

I had a bt engineer come out on thursday 24 january 2019, due to internet speed dropping.

he replaced some wires outside our property the speed went up from about 25mbps to 41 mbps.

very happy with that speed.

now its dropped again to 28 mbps.

phone line is clear.

i am using a wired connection, the speed the same with wifi.

tried testing from test socket, speed the same.

i am using bt open reach mk4 master socket, no filter required.

i am using hg633 router.

tried my spare router dsl 3782 speed about the same.

got on to chat yesterday, the chap going to send me another hg633 router.

i told him i have tried a spare router, with no improvement in speed.

i have tried switching the router off for half an hour with no improvement.

the chap on the chat tried to sell me the new wifi hub for £30emoticon.sadtears.title

i declined that offer.

can the oce help please.

thanks

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30 REPLIES 30

Message 1 of 31

Hi snowy1

 

Thanks for keeping us updated, I'm glad to hear that the sync speed has increased.

 

Please let us know if you do experience any further issues.

 

Thanks

 

Debbie

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Message 2 of 31

Hi debbie

BT engineer came this morning, did some work in the green cabinet.

download speed gone up to 38mbps.

im happy with that

thanks for your help

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Message 3 of 31

 

Hi snowy1

 

Apologies for the delay.

 

The engineer visit has been arranged for 25/03/2019 AM  (8am - 1pm)

 

Please let us know how you get on following this visit.

 

Thanks

 

Debbie

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Message 4 of 31

Hi snowy1

 

Thanks for your reply.

 

I have passed your availability for an engineer visit over to our Network Team and we will post back on this thread to confirm the date and time of this visit.

 

Thanks

 

Debbie

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Message 5 of 31

Hi debbie

monday,wednesday,friday

am 

thanks

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Message 6 of 31

Hi snowy1

 

Our Network Team have finished their testing and the next step will be to arrange a BT Openreach engineer visit.

 

Please can you provide your availability for this visit AM and PM?

 

Thanks

 

Debbie

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Message 7 of 31

Hi snowy1

 

Thanks for your reply.

 

I have contacted our Network Team to let them know so they can run some more tests. I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Message 8 of 31

Hi chris

Sorry for the delay, we have been on holiday.

router now powered on, i will leave it switched on

thanks

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Message 9 of 31

Hi snowy1,

 

Our network team are trying to run some tests but they say your router appears to be powered down. Could you switch your router on and connect it to your telephone socket and let us know when you've done this 


Thanks
Chris

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Message 10 of 31

Hi snowy1,

 

Thanks for the PM, I've passed on your availability to our network team, we'll let you know when we receive confirmation of the date booked 


Thanks

Chris

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Message 11 of 31
hi chris
I have replied to your private message
thanks
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Message 12 of 31

Hi Snowy1,

 

I've replied to your PM

Chris

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Message 13 of 31

Hi debbie

i have replied to your private message

thank you

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Message 14 of 31

Hi snowy1

 

The next step will be to arrange a BT Openreach engineer visit.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

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Message 15 of 31

Hi snowy1

 

I have requested an update on this fault from our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Message 16 of 31

Any updates yet

thanks

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Message 17 of 31

Will do debbie, thanks very much

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Message 18 of 31

Hi snowy1

 

I have escalated this fault over to our Network Team for investigation, please can you post back on this thread tomorrow and we can check for further updates on this fault.

 

Thanks

 

Debbie

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Message 19 of 31

Hi debbie

I have tested with 2 different routers at the test socket.

made no difference to the speed

thank you

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Message 20 of 31

Hi snowy1

 

Have you tested with 2 different routers at the test socket? I can then raise this fault over to our Network Team for investigation.

 

Thanks

 

Debbie

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