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download speed suddenly dropped

zephyrX1
Chatterbox
Message 4 of 4

recently my download speed has dropped down to 10mbps out of nowhere, my upload speed seems to be fine and is at its average and promised speed just my download speed seems to be capped at 10mbps at the beginning of a speed check itll go up to 50-60mbps but then suddenly drop to about 9.4-10 and cap at 10. this is the same for every speed check and it isnt a visual bug as downloading stuff takes forever and makes my download as slow as 900kbps, ive tried changing broadband cable, microfilter, restarting my device and router, getting closer, using ethernet but none of it helps.

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3 REPLIES 3

Message 1 of 4

Morning,

 

Please can you also add your TalkTalk Home telephone number to your Community Profile. Please do not post any personal information on the Community.

 

Thanks

 

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Message 2 of 4

alright ive done that

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Chris-TalkTalk
Support Team
Message 3 of 4

Hi zephyrX1,

 

Can you please update your Community Profile to include your:

 

Name

Telephone number

Alternative contact number

 

We'll then look into this further. Please do not post this information on this thread.

 

Thanks

Chris

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