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fibre 150

happyharry43
Team Player
Message 11 of 11

Recently had fibre 150 installed, had faster fibre previously. Upload speed was ok for the first week 135, then it dropped to 50 to 55 and although I have contacted technical unable to resolve speed issue yet. Faster fibre upload speed was 65 to 75, only equipment that has changed was installed by BT open reach. 

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10 REPLIES 10

Message 1 of 11

Hi

 

Glad our team was able to help.

 

Thanks  

 

Karl. 

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Message 2 of 11

Hi Debbie,

 

Thank you the slow speed has been resolved now, very happy with fibre 150.

 

Thank you

Dean

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Message 3 of 11

Hi Dean

 

Thanks for your reply.

 

The engineer visit has been arranged for 12/05 AM (8am - 1pm)

 

Please let us know how you get on following this visit.

 

Thanks

 

Debbie

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Message 4 of 11

Hi Debbie,

 

AM please

 

Thank you

Dean

Message 5 of 11

Hi Dean

 

Thanks for confirming your details. When would you be available for an engineer visit AM and PM?

 

Debbie

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Message 6 of 11

Hi Dean

 

I'm just sending you a Private Message to confirm some details so we can arrange an engineer visit.

 

Thanks

 

Debbie

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Message 7 of 11

Hi Michelle

 

I haven't added any new equipment, so can you arrange a engineer visit please

 

Thank you

Dean

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Message 8 of 11

Morning,

 

Thanks for confirming. Have you added any new equipment to the line? If nothing has changed since this was set up then the next step will be to arrange an engineer visit to the property. Would you like to go ahead with this and we can confirm some details with you?

 

Thanks

 

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Message 9 of 11

Hi Michelle, 

 

No my setup has not changed, the only change was the modem and the master wall box 5c that was installed by the BT open reach engineer.

 

Thank you

Dean

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Michelle-TalkTalk
Support Team
Message 10 of 11

Hi happyharry43,

 

I've run a test on the line which has detected a possible issue towards the property and I can see that the sync speed is varying.  Can I just confirm, has the set up changed at all since this was installed by the engineer?

 

Thanks

 

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