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fibre 65 speed and jitter problems

zebie
Conversation Starter
Message 16 of 16

I am on fibre 65 for around a month now, for the past week i have been have problems were i have been getting lots of jitter, making online gaming nearly unplayable, my sync speed as also been getting slower, then this morning by devices wouldn't connect to the internet, all the lights on my router were ok but when i logged into it, it said internet status : disconnected and configure DNS manually, i unplugged the router for 30 mins and then it went back to normal so thought i would mention that in case its to do with the problems, but that seems to be sorted since the 30 min reboot. when i signed up the email i got said to expect speeds of between 44.0 Mbps and 69.5 Mbps.

 

Things i have tried are listening to the telephone line which sounds ok, no buzzing/noise. restarting the router (i use a tp-link archer vr2800 router) for 30 mins, changing to the talktalk wifi-hub router to test if its the router and using different wires/microfilter but that made no difference, that made my sync speed drop to  all the way to 34 mbps, so i went back to my tp-link archer vr2800. I cant use a test socket as my master point doesnt have one.

 

the jitter is very annoying and i think DLM is kicking in now as speed is dropping too. i have attached a pic of my router stats and the bt vdsl checker for what it thinks i should get in connection speed at my address. i would like to know why my sync speeds are so much lower than what the vdsl checker thinks i can get at my address even before these issues i never got 44 mbps sync that i was told int he email and according to the vdsl checker i should be able to get more that that, see attached pics, if i could get some help with these problems that would be greatrouter.jpg vdsl checker.png

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15 REPLIES 15

Message 1 of 16

Hi zebie

 

Thank you. We can check the connections stats again after the weekend.

 

Debbie

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Message 2 of 16
The router was connected yesterday, but I can leave it connected for a few days to see if it improves, just its like of strange that with the tp link router it was syncing at 45mbps

Michelle-TalkTalk
Support Team
Message 3 of 16

Hi,

 

Thanks for testing this. If the alternative router was connected today then it can take DLM a few days to optimise the connection. Would it be possible to monitor the connection for a few days to see how the speeds compare?

 

Thanks

 

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Message 4 of 16
Just tested the phone and dial tone sounds fine
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Message 5 of 16

Hi zebie,


Sorry, I don't know why there's a difference in sync speed between the two router and line test is passing and not picking up any issues. Is your telephone line still clear with no noise?

Chris

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Message 6 of 16

hi @Chris-TalkTalk thanks im now using version SG4K10002826t. I looked at the updated router stats attached belowtalktalk router.png

my question is do you know why my sync speed is still only 38 mbps when i was getting 45 mbps with my tp-link router before it broke?

 

also when i go into the service centre and do a live test i get the following, is there something wrong with the line? (didnt go past that screen as probably better if you check it first

service centre.png

 

If you could answer the two questions above that would be great 🙂

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Chris-TalkTalk
Support Team
Message 7 of 16

Hi zebie,

 

I've started the firmware update process, it should complete within a few minutes 


Thanks

Chris

Message 8 of 16

hi @Chris-TalkTalk since your last post my tp-link router has died last night so i swapped over to the wifi hub i had this morning and i alway leave router off from 30 mins to start a new session when changing or restarting routers. the last ping and trace that you asked for were wireless so i just did them again (now using wifi hub router) using a ethernet cable. the results are below:

 

Microsoft Windows [Version 10.0.19042.985]
(c) Microsoft Corporation. All rights reserved.

C:\Users\zebie>ping google.co.uk

Pinging google.co.uk [142.250.187.195] with 32 bytes of data:
Reply from 142.250.187.195: bytes=32 time=10ms TTL=117
Reply from 142.250.187.195: bytes=32 time=10ms TTL=117
Reply from 142.250.187.195: bytes=32 time=11ms TTL=117
Reply from 142.250.187.195: bytes=32 time=10ms TTL=117

Ping statistics for 142.250.187.195:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 11ms, Average = 10ms

C:\Users\zebie>tracert google.co.uk

Tracing route to google.co.uk [142.250.187.195]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms ttrouter [192.168.1.1]
2 7 ms 6 ms 5 ms 79-69-0-1.dynamic.dsl.as9105.com [79.69.0.1]
3 11 ms 11 ms 10 ms ae53-ner001.bre.as13285.net [78.144.1.13]
4 12 ms 12 ms 12 ms ae53-scr101.thw.as13285.net [78.144.1.12]
5 12 ms 12 ms 12 ms 72.14.209.10
6 11 ms 11 ms 12 ms 209.85.248.229
7 12 ms 12 ms 11 ms 142.251.54.33
8 11 ms 11 ms 11 ms lhr25s33-in-f3.1e100.net [142.250.187.195]

Trace complete.

 

also the stats from the router are

talktalk router.pngvdsl checker.png

 As you can see from the wifi hub stats the download sync speed is 38 mbps, with the tp link router i was getting 45 mbps download sync speed. my question is why is the wifi hub download sync speed 8 mbps slower than the tp link router and why are both a lot lower than what the bt wholesale checker says i should get at this address? also the wifi hub router is running on old firmware so i was wondering if you could push through the latest firmware to me? 

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Message 9 of 16

Hi zebie,

 

Thanks for running the test, results look fine. Did you run the tests on a device connected to your router by Ethernet cable? (It's just that we would generally expect to see 1ms for each of the first hoppes over an Ethernet connection)

 

DLM is still adjusting your profile so could you bump the thread on Monday and we'll see if there have been any further adjustments


Chris

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Message 10 of 16

hi @Chris-TalkTalk the ping and trace route as requested are below:

 

Microsoft Windows [Version 10.0.19042.985]
(c) Microsoft Corporation. All rights reserved.

C:\Users\zebie>ping google.co.uk

Pinging google.co.uk [142.250.180.3] with 32 bytes of data:
Reply from 142.250.180.3: bytes=32 time=12ms TTL=118
Reply from 142.250.180.3: bytes=32 time=14ms TTL=118
Reply from 142.250.180.3: bytes=32 time=14ms TTL=118
Reply from 142.250.180.3: bytes=32 time=14ms TTL=118

Ping statistics for 142.250.180.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 14ms, Average = 13ms

 

C:\Users\zebie>tracert google.co.uk

Tracing route to google.co.uk [142.250.180.3]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms ARCHER_VR2800 [192.168.1.1]
2 9 ms 6 ms 6 ms 79-69-0-1.dynamic.dsl.as9105.com [79.69.0.1]
3 12 ms 10 ms 11 ms ae53-ner001.bre.as13285.net [78.144.1.13]
4 13 ms 12 ms 12 ms ae53-scr101.thw.as13285.net [78.144.1.12]
5 16 ms 12 ms 12 ms 72.14.218.90
6 14 ms 14 ms 13 ms 209.85.249.149
7 13 ms 11 ms 12 ms 142.251.54.31
8 13 ms 12 ms 12 ms lhr25s32-in-f3.1e100.net [142.250.180.3]

Trace complete.

 

Hope this helps figure out if anything looks off

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Message 11 of 16

Hi zebie,

 

OK thanks. Could you please run a ping and a trace route to www.google.co.uk and could you post the results please - https://community.talktalk.co.uk/t5/Articles/Run-a-Ping-or-Traceroute/ta-p/2205368

 

Thanks

Chris

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Message 12 of 16

I use a tp-link router as mentioned above, when I tried using the talktalk WiFi hub router, that made things even worse my sync speed when all the way down from 42mb to 34 mb and was also still getting jitter, so I went back to my tp-link router that I have been using for years now without any problems 

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Michelle-TalkTalk
Support Team
Message 13 of 16

Hi zebie,

 

Thanks for confirming this. Is the alternative router the same make and model or different? Is the alternative router still connected at the moment as it can take DLM up to 48hrs to make changes to the speed if the connection remains stable?

 

Thanks

 

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Message 14 of 16

The router is connected to the main socket from what I can figure as I followed the line outside and it came to the front door and the socket is just in the hall under stairs, there is another extension socket upstairs but nothing is plugged into that, like I said I tried rebooting the router and using a different one too, so there would be disconnects from when I done that and when I have to restart the router yesterday afternoon cos of that strange manually configure DNS message like I mentioned above but when i have to disconnect I try to leave it off for at least  30 mins to start a new session. Why are my sync speeds so much lower than what the bt wholesale vdsl checker says available at my address?

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Michelle-TalkTalk
Support Team
Message 15 of 16

Hi zebie,

 

I've run a test on the line now which is clear, however I can see that the sync speed is varying and the connection also looks unstable. I can see from your post that you've advised that the main socket doesn't have a test socket. Is the router connected directly at the main socket? Do you have any extension sockets?

 

Thanks

 

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