FIbre Support

Get expert support with your Fibre connection.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fibre speeds lower than guaranteed

rejdzik
Participant
Message 11 of 11

Hi. Just writing this as I am tired of paying for things I am not getting.

Ovear a year and still not getting correct speeds.

Contract : Fibre + fibre boost

What speeds are in this plan? As far as I remember the numbers should oscilate aroung 20Mbit/s upload and 80 Mbit/s download.

My router is never sync for more than:

DS: 56.1 Mbit/s US: 15.0 Mbit/s

Engeener been to my house saying there is all ok, and I suppose if router is syncing at lower speeds its not a issue on "my side".

Need help.

Thanks

0 Likes
10 REPLIES 10

Michelle-TalkTalk
Support Team
Message 1 of 11

Hi rejdzik,

 

Can I just confirm, does the main socket look like the below?

 

Your guide to main phone sockets

 

Thanks

 

0 Likes

Message 2 of 11

It doesnt have a test socket I reckon. It has only one socket. 

Thanks. 

0 Likes

Michelle-TalkTalk
Support Team
Message 3 of 11

Morning rejdzik,

 

I've run a test on the line which is clear. Does your master socket have a test socket? If it does then would it be possible to connect the microfilter and router at the test socket for at least 48hrs so we can see if the speed increases?

 

Thanks

 

0 Likes

Message 4 of 11

Done.

0 Likes

Message 5 of 11

Hi rejdzik

 

I'm really sorry to hear this.

 

Have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

 

Thanks

 

Debbie

0 Likes

Message 6 of 11

66MB/s

0 Likes

Message 7 of 11

That is only the estimate.

 

What does the results show as minimum guaranteed speed, that is the important number.

 

Message 8 of 11
For the first two days of use I was getting arount 79Mbps and then day after a day router sync was going down to todays level.
0 Likes

Message 9 of 11

Service status:

 

Est. speed: 68 Mb - 74 Mb

Measured speed today: 56 Mb

 

Router capped at 56MB sync.

0 Likes

martswain
Philosopher
Message 10 of 11

Go to SERVICE CENTRE via the Service Status link at the top of the page.

 

Perform a speed test and then check the graph for your minimum guaranteed speed.

 

The service can support an absolute maximum of 80/20 but your personal speed depends on the length of the line to the fibre cabinet.

 

Very few customers will get 80/20 as you have to be very close to the cabinet to do so.

0 Likes