on 13-07-2018 08:59 PM
Hi guys im having some ridiculous pings at the moment of up to 200ms its usually around 30ms and as you can imagine its affecting vieo calling and gaming massively. also xbox is reporting packet loss. speed is fine at 17mb but theres definetly an issue somehere.
weve always had trouble had about 10 engineers since living here its looking like i need another but im not calling because they dont understand.
on 20-03-2019 02:34 PM
26-02-2019 03:37 PM - edited 26-02-2019 03:38 PM
on 26-02-2019 03:03 PM
on 26-02-2019 11:51 AM
I'm sorry, our Network Team have said that as the speeds are within the predicted range any engineer visit will be chargeable with no guarantee that your speed will improve. They've said that lines do deteriorate but Openreach will only see this as a fault if the sync speed falls below the guaranteed minimum.
If you speed does fall further and drops below the guaranteed minimum please let us know and we can then raise this to Openreach
on 26-02-2019 07:33 AM
25-02-2019 02:53 PM - edited 25-02-2019 02:57 PM
No it’s not disappointing it’s absolutely pathetic
DSL synchronization status:
Upstream line rate (kbit/s):
Downstream line rate (kbit/s):
Maximum upstream rate (kbit/s):
Maximum downstream rate (kbit/s):
Upstream noise safety coefficient (dB):
Downstream noise safety coefficient (dB):
Upstream interleave depth:
Downstream interleave depth:
Upstream line attenuation (dB):
Downstream line attenuation (dB):
Upstream output power (dBm):
Downstream output power (dBm):
Clearly states there’s way more speed available There any idiot can see it. Lost for words I really am.
on 25-02-2019 07:34 AM
I'm sorry, I know it must be disappointing if you speed drops but if your speed is above the guaranteed minimum then Openreach don't see this as a fault even if your speed has been higher in the past
on 22-02-2019 02:53 PM
on 21-02-2019 07:59 AM
I'm sorry for the delay. I've received an update back from our Network Team to advise that the line tests haven't detected a fault and the sync speed is within the predicted speed range for the line.
They have said that they can see that quite a few devices are connected. Just to confirm, do you experience the latency with just one device connected?
on 18-02-2019 09:11 AM
on 13-02-2019 07:22 AM
I'm sorry to hear this. Can you confirm if you've recently tested with an alternative router and if the line is also clear of any noise and we can pass the drop in sync speed straight over to our Network Team for further investigation.
on 12-02-2019 05:16 PM
on 12-02-2019 09:01 AM
I'm sorry for the delay. I've re-run the line test which is clear, however I can see that the sync speed has dropped and there are re-connections on the line. Is the router still connected to the test socket at the moment?
on 11-02-2019 08:05 PM
on 21-01-2019 10:28 AM