on 16-11-2020 12:01 AM
My internet connection is randomly dropping when I play games ping jumps to 999ms then is going back to normal during 1h of gaming it can happen up to 5 times, I have the same problem when i connect to internet with cable or wifi, I have all bars of signal and my router is next to my pc, I asked for help 4 times now on live help or 45min on the phone, and everytime I am told that the issue was fixed but it isn't. when I run live test check on the talktalk website it doesnt show any issue.
on 08-12-2020 07:25 AM
on 30-11-2020 03:48 PM
on 26-11-2020 11:27 AM
on 24-11-2020 10:07 AM
on 20-11-2020 08:19 AM
Thank you. I've run a test on the line now which hasn't detected a fault and the connection stats looks consistent. Would it be possible to run a wired ping and trace route when the connection is ok and also when this happens and post the results into the thread.
on 18-11-2020 10:04 AM
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 16-11-2020 12:07 AM
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post within a working day or two.