iPhone 12 pro max having Wi-Fi problems

[williamh12]

since I've had an iPhone 12 I've been having Wi-Fi problems with the box that comes with TalkTalk. sometimes I have to turn the Wi-Fi on off on my phone for it to work get out on the internet.

doesn't happen on any of my other devices in the house, only iPhone 12

it's running the latest version of the operating system. ios 14.4.1.

when I put my own internet box, I don't get the issue then. (Linksys EA8500-UK)

only when I use TalkTalk internet box.

the software version

 Hardware Version. FAST5364 3.00

Software Version. SG4K10002816t

GUI Version 3.7.8

does it need a system update done to it?

I found this on Reddit

 https://www.reddit.com/r/iPhone12/comments/jgt9dg/iphone_12_wifi_issues/

I'm getting similar issues to what these people are talking about

@Debbie-TalkTalk

[williamh12]

I want to write that I have fixed my issue with the iPhone 12, I have switched to another brand of Internet box, I found it on the Apple website.

https://www.apple.com/uk/shop/product/HLX42B/A/linksys-velop-whole-home-mesh-wi-fi-system-3-pack?fno...

Haven’t had the issue since I have put these in.

Plus, I have got a speed increase on my download and upload
My download speed went up by 10 MB

Anyone having an issue with iPhone 12 pro max recommends getting this box.

But always try anything is before buying a new box.

[Debbie-TalkTalk]

Hi williamh12

Thanks for the Private Message.

This has been escalated back to our Warehouse Team for investigation as it appears that the routers orders are progressing and should be sent out.

I will post back on this thread as soon as I receive further information.

Thanks

Debbie

[Debbie-TalkTalk]

Hi williamh12

I'm really sorry about this.

Please can you send me a Private Message to confirm the name on the account?

Thanks

Debbie

[williamh12]

@Debbie-TalkTalk 

TalkTalk box haven't received yet

don't know if you're able to track where the parcel is?

Thanks

william

[Debbie-TalkTalk]

Hi williamh12

The router is now on its way and you should receive this within the next 48hrs.

Please let us know how you get on.

Thanks

Debbie

[Debbie-TalkTalk]

Hi williamh12

No problem and I'm sorry for the delays.

I will post back on this thread with additional updates to confirm once the router has been dispatched.

Thanks

Debbie

[williamh12]

@Debbie-TalkTalk thank you for your reply and time

[Debbie-TalkTalk]

Hi williamh12

I've checked on the router order and the router is not yet showing as dispatched, apologies for this.

I have escalated this over to our Warehouse Team and I will keep checking on this router order and I will post back on this thread.

Thanks

Debbie

[williamh12]

@Debbie-TalkTalk 

just to let you know I haven't received the test Internet Box yet.

don't know you're able to track it.

thank you for your time

[Debbie-TalkTalk]

Hi williamh12

Yes it's the Huawei WIFI hub not the HG633 router.

Thanks

Debbie

[williamh12]

https://rhyslolly.com/2020/12/12/talktalk-wifi-hub-black-huawei-dg8041w-review-test-and-tear-down/

just wondering is this the TalkTalk box that is being sent out

or is it TalkTalk Huawei Super Router HG633 WiFi?

thank you for your reply. @Debbie-TalkTalk 

[Debbie-TalkTalk]

Hi williamh12

Thank you 🙂

Debbie

[williamh12]

I will report back to you soon as possible.

when the Internet Box is received and testing is being done.

[Debbie-TalkTalk]

Hi williamh12

The Huawei WIFI hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[williamh12]

@Debbie-TalkTalk 

yes, I would like to try out Huawei box. 

seems to be a problem with TalkTalk box only

I'm starting to feel like it's some sort of protocol with the software between the Internet Box and the iPhone 12.

yesterday I was near a friend's Wi-Fi point for a while and didn't get an issue with my iPhone 12.

he is on bt.

thank you for your reply

[Debbie-TalkTalk]

Hi williamh12

I can send you a  Huawei WIFI hub for testing, please let me know if you would like me to arrange this.

Thanks

Debbie

[williamh12]

@Debbie-TalkTalk 

sorry for the late reply.

I have just tested apples big update that fixed a lot of issues.

still hasn't fixed the Wi-Fi for me.

currently running iPhone operating system (ios 14.5)

what Internet Box would you be sending out?

[Debbie-TalkTalk]

Hi williamh12

Would you like me to send a different router for testing?

Thanks

Debbie

[williamh12]

@Michelle-TalkTalk 

yes, I have done that. still got the problem

Thank you for your reply

[Michelle-TalkTalk]

Hi william,

I'm sorry for the delay. Have you tried separating the SSID's to see how this compares?

Thanks