on 15-12-2020 12:53 PM
The last week or so my internet keeps stopping, then restarting, I have checked on Talk Talk help and support, but it says the problem is in gainsborough, I live in West Wales, but i'm still getting no internet. I have tried contacting Talk Talk, but thats a joke. I know there has been Fiber Optics work going on but that was ages ago. It's happening all the time day and night. Can someone tell me what is going on, because I haven't been able to find out.
on 29-01-2021 12:04 PM
on 28-01-2021 11:05 AM
when the connection is lost my light goes from white to flashing orange, then when the signal is reconnected the light goes white. I don't have my homesafe on, I saw told ages ago to activate it and the switch it off, which I did.
on 28-01-2021 10:53 AM
Can I just confirm, when the connection goes off at midnight for 1 hour, do any of the lights change on the router or does it stay the same? If it stays the same then could you try adding HomeSafe in your My Account and once this is active then switch this off again please.
on 27-01-2021 03:06 AM
I haven't been on past midnight the last few nights, so I haven't noticed. Do we know the reason why my internet was disconnected 3 times? Happened a lot last year too. I would mind if it happened in the day time as I am not busy in the day, but it happens at night when I am using my PC more. I like gaming at night, and the last few times my internet has been cut I have lost progress in my games, I play online with friends in game and I have lost items I should have won in game. It's really annoying. So would it be possible to find out why my net is being shut down for an hour every time.
on 26-01-2021 02:36 PM
I've found your account now with the new information provided
Line test is clear and router is in sync at 40Mbps. Connection looks stable over the last couple of weeks apart from 3 disconnections on 20th and 1 on the 15th. Have you noticed any disconnections since the 20th?
on 25-01-2021 12:28 PM
I'm really sorry but if we can't locate your account on our systems then we can't really look into this for you. If you don't know what your account number is then can you add your address to the private notes section of your community profile and we'll try to find your account base on that
on 22-01-2021 05:33 PM
*@#][!!'#[@#]!*, NO NOI NO NO, look just forget it. I have asked for help and all i'm getting is can you put your phone number, or can you do this or can you do that. just forget it. If my signal drops out one more time, then i'm going with someone who can help me sort my problem out when I asked for it to be sorted last year, I am fed up with all this wasting time rubbish, so just forget it. And it was me that started this thread. not anybody else.
on 22-01-2021 01:18 PM
The requests to start a new thread aren't meant for you, as you can see they are for Sbailey89 and the earlier one is for Jaycal, who have both posted on your thread
Could you add your TalkTalk account number to the private notes section of your Community Profile and we'll use that to find your details
on 22-01-2021 12:22 PM
The number I am using was given to me by Talk Talk as I was getting nuisance phone calls. ever since I was given this number nobody has been able to find it. the number in my account is the number for my home phone, it's just not on the system. I do not understand why.
on 22-01-2021 11:13 AM
on 22-01-2021 11:12 AM
The start your own topic request was for Jaycal
Could you please check the telephone number in your Community profile again please as the number entered doesn't appear to be linked to an active account
on 20-01-2021 11:18 PM
If you would like some help from the staff here on the community then you would need to start your own topic, as the staff here can only help one customer per topic.
Also, for one of the TalkTalk staff on this community to be able to look into your issue you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in your new topic, just add them to your community profile.
Then they will hopefully be able to respond to your topic within a working day or two.