07-07-2020 11:20 PM - edited 07-07-2020 11:26 PM
Everyday between 8pm to 11pm approx my Internet speed gradually slows from 54mb to 4mb. I have changed the router done all kinds of wireless/wired tests. Even had my laptop on 1m cable plugged directly to the router and still I only get 4 mb. Routers still report sync speed of 60/20 even though I can do nothing on the Internet aside of ookla speed tests. Terrible. Had enough... Tried twitter feed and those guys are worse than useless .Please can someone check my line or suggest how to diagnose the problem.
on 05-08-2020 08:30 AM
Thanks for keeping us updated, I'm so glad to hear that this has been resolved.
I have had a look but I'm not sure what work was carried out to resolve this issue, apologies for this.
If you do experience any further issues then please let us know.
on 03-08-2020 02:52 PM
I thought I would let you know that the issue seems to be resolved. It would have been nice to know what the problem was and what the resolution was, just in case. Seems no-one is any the wiser about what, if anything was done and by whom.
Seems a very strange concept to me for a company to be fixing issues but apparently not formerly logging any issues that get referred on. Having previously raised a formal complaint with TT about this issue no one that called me about the issue form TT had a clue what was done to fix my issue. So, it just appears to have fixed itself is the official TT response. Although, I trust that you and your colleagues had it investigated and resolved
on 20-07-2020 06:49 AM
on 17-07-2020 09:59 AM
on 17-07-2020 06:54 AM
It's ok I completely understand. Please let me know how your speeds compare over the weekend. I don't know specifically what they changed/fixed so I wouldn't be able to provide a specific answer on that, apologies.
on 16-07-2020 11:10 PM
Please excuse my earlier rant. Guess I was a bit frustrated by the whole situation.
At 20:30 the buffering started and everything ground to a halt. I continued monitoring things and after 10 mins or so the speed picked up and I was able to stream and browse as normal.
The situation seems much improved. I will monitor things over the next few days and see how it goes.
Are you able to give me a high level idea of what the issue seemed to be. Just for future reference. I hope it proves to be the final solution.
Many Thanks to you and the team for the help and patience.
on 16-07-2020 08:54 PM
Full of hope I tried streaming some football. Unfortunately, by 20:30 the buffering started. Could not do anything. So whatever the Network guys tried to fix afraid I have seen no improvement . This is more than frustrating now. Surely this is what TT do supply internet services surely they can fix my issue. Don't know what I do next as it seems inevitable l am going to have to try another ISP. Not something I want to do but what choice do I have.
on 16-07-2020 03:15 PM
Sure , I will try a few speed tests and see what I get. I'll update you tomorrow.
I am interested to know , at a high level what actually is the issue the network team have found.
on 16-07-2020 02:38 PM
No problem 🙂 If you get a chance this evening it may be worth running a few more speed tests to see if there are any improvements in speed now that they have identified the issue.
on 16-07-2020 12:15 PM
As the sync speed only dropped after connecting the new router I'd recommend swapping back to the original router to see if it increases again, as swapping the routers won't affect the issue that our Network Engineers are currently trying to fix.
on 16-07-2020 11:56 AM
Thanks for the update.
I would also like to advise that I was sent a new router DG8041W to try in relation to this issue. However, since using this my sync speed has dropped from 65mb to 56.48mb and the actual upload speed I am getting has dropped 2mb from 18mb+ to 16mb+ . Thats a marked change and unfortunately not for the better.
I appreciate that you are doing your best to investigate the daily slow down but is there anything you can do to re-sync the line or should I just plug the old router back in . I am concernd that the new router is causing issues on the line as I have lost connection a few times (which never happened with the old router) and this is causing the sync speed to drop due to the errors. I also do not want to keep swapping the routers as I suspect the stopping an starting can also cause some issue.
What do you advise at the moment given you are investigating the slow down issue at the moment.
on 16-07-2020 07:08 AM
Apologies again for the delay, I received an update shortly after I finished yesterday. I've been advised that they have identified a possible issue and are currently implementing a fix so this should hopefully be resolved in the next 24-48hrs.
on 15-07-2020 02:02 PM
on 14-07-2020 10:33 PM
Sorry for keeping on about this but I really do need a resolution. I need a good connection all hours for my work. The degradation in speed every night is causing me major issues.
Please do what you can to get a response from the Network team. It really would be much appreciated.
on 14-07-2020 12:42 PM
Perhaps an obvious point to make but just to clarify. I only see the slow down between 7.30pm to midnight approx. Worst time seems to be about 9.30 pm. So, whatever monitoring the Network team might plan to do it needs to be targeted around this time. The rest of the time everything runs OK as far as I am aware..
on 14-07-2020 10:57 AM