07-07-2020 11:20 PM - edited 07-07-2020 11:26 PM
Everyday between 8pm to 11pm approx my Internet speed gradually slows from 54mb to 4mb. I have changed the router done all kinds of wireless/wired tests. Even had my laptop on 1m cable plugged directly to the router and still I only get 4 mb. Routers still report sync speed of 60/20 even though I can do nothing on the Internet aside of ookla speed tests. Terrible. Had enough... Tried twitter feed and those guys are worse than useless .Please can someone check my line or suggest how to diagnose the problem.
on 14-07-2020 07:10 AM
on 13-07-2020 11:22 AM
Could you please let me know that this is going to be investigated by the Network team as the speed tests you requested show a drastic slow down in the evening.
on 10-07-2020 08:56 PM
No its likely remnants of my VPN . I switched it off to run the tracert and I guess it was still affecting things.
I do notice when TT is running slow in the evening that ruining with a VPN speeds things up . From that it would seem like TT are throttling the connection or there is seriously something wrong on the Network or both . Fortunately, I have managed to get an Engineer organised for Monday so cannot wait to see what he turns up, but not holding my breath. My experience with Openreach Engineers has not been vey inspiring either.
At the moment seems inevitable that I will be leaving TT for pastures new as I cannot put up with this mess any longer.
10-07-2020 07:41 PM - edited 10-07-2020 08:06 PM
Looks like there is something inbetween your router and the TT gateway. Do you use a router and a seperate modem? Or a VPN? Normally on the TT router, it goes 1. Router IP, 2 ISP Gateway and so on. There is something inbetween your 1 and 3 and I don't know if it's a modem, VPN(can't be this dont think) or what, but it could be causing the latency I guess. Go to https://whatismyipaddress.com/ , does it say TalkTalk under ISP?
Actually it could just be another TT gateway that isn't responding to pings. Bit strange though as the other allow pings, maybe it's having issues.
on 10-07-2020 01:46 PM
on 10-07-2020 01:27 PM
on 10-07-2020 11:16 AM
Hello Debbie .
Please find attached doc containing the requested speed tests.
This situation has been on-going for several weeks now and I need it to be resolved . I work in I.T support and need a working connection at all hours should I be called to fix an issue. I am afraid if TT do not find a solution to this I wil have no choice but to make alternative arrangements . This would be a shame as I have been with TT for many years without issue .
on 09-07-2020 01:07 PM
on 09-07-2020 10:35 AM
on 09-07-2020 10:16 AM
Thanks for the reply.
To be honest it does not matter what I am doing at the time the speed dies. It just seems to gradually drop off a cliff i.e from 54mb down to 3 or 4 mb approx.
Certainly, I would expect some slow down if I was steaming etc but not to that extent.
I have used the TT service for many years and I have never seen this behaviour before. I have also tried doing nothing between 8pm - 11pm. I still see the same behaviour. I have swapped routers done wired, wireless speed tests all show me the same speed drop off. This situation as far as I am aware has only been happening for the last couple of weeks before that it was fine and I was getting a constant speed.
All the speed tests carried out by TT (and myself) show the line is in sync @ 60\20 mb and no line faults but there is clearly something no right between 8pm - 11pm approx.
I will attach the requested speed tests later today .