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internet speeds drops from 54mb to 4mb every evening

rcb99
Team Player
Message 42 of 42

Everyday between 8pm to 11pm approx my Internet speed gradually slows from 54mb to 4mb. I have changed the router done all kinds of wireless/wired tests. Even had my laptop  on 1m cable plugged directly to the router and still I only get 4 mb. Routers still  report sync speed of 60/20 even though  I can do nothing on the Internet aside of ookla speed tests. Terrible. Had enough... Tried twitter feed and those guys are worse than useless .Please can someone check my line or suggest how to diagnose the problem.

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41 REPLIES 41

Debbie-TalkTalk
Support Team
Message 41 of 42

Hi rcb99

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults and your line is in sync at 60mb.

 

Are there any other devices in use (downloading or uploading) around this time?

 

Please can you run some speed tests using the TalkTalk speed tester when the speed is ok and then a couple of speed test when the speed drops (wired) We will then be able to see these speed test results.

 

Thanks

 

Debbie