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internet spped fibre 150

khendy123
Chatterbox
Message 3 of 3

can any normal people help i had a issue recently that my internet wasnt stable and i lost alot of speed i was get 146 meg without i fail down to 76 meg

 

bt man came and we put a new master socket on

bt gave me a new openreach modem 

i got a new talktalk router - sagemcom fast 5364

we put new ethernet leads in

 

this happened this week but im only getting 125 meg i have tried to explain to talktalk live chat but not getting anyway what has happend to my 30 meg that i have lost i know it say approx speed but i was getting this before any issues  and how can i get my speed back up

 

kevin
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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hello,


 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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ferguson
Community Star
Message 2 of 3

did bt man not explain

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