on 22-02-2022 12:29 PM
i am having problems with the stability of my connection. I am getting lag spikes and they have been getting more often. this kicks me out of internet games and some software that i use. when doing line checks everything seems ok but when i run a ping plotter i get packet loss and lag spikes of around 500 ms
on 24-02-2022 08:48 AM
Thanks for answering the security questions. I've booked the engineer for tomorrow afternoon - February 25 2022, PM (13:00-18:00) - please let us know how you get on
on 23-02-2022 03:25 PM
i have followed the link and answer the questions.
Thanks, we'll get back to you soon.
was the replie i got. when i tried to replie i got a message stating i have reached my limit of messages try again later but i haven't sent any yet? yes i am ok for the potential charges. and pm any day would be suitable for me
on 23-02-2022 02:16 PM
If you'd like us to arrange an engineer visit can you confirm:
I've also sent you a PM to confirm some other details
on 23-02-2022 12:51 PM
OK thanks. I think we are probably as well logging this out to Openreach for an engineer visit as the speed is a bit low and the connection appears to have been unstable. if you'd like us to arrange an engineer visit please let me know and we'll confirm some details
on 23-02-2022 12:23 PM
Thanks for running the tests, do you have another router that you can test with. (If you have the same issue with a different router then we'll need to raise it to our network team)
on 23-02-2022 12:05 PM
this is the ping and trace route.
the reason that i included the ping plotter results to google is because this is an intermitant issue and only happening for a second every 30 to 40 seconds which is not always picked up on a ping or traceroute.
on 23-02-2022 11:48 AM
It's OK if you can't get hold of a telephone (we'd be looking for noise/interference on the line). Could you run a set of pings and a set of traceroutes to www.google.co.uk and post the results - Run a Ping or Traceroute - TalkTalk Help & Support
on 23-02-2022 10:41 AM
i dont know anyone who has a landline, so not with out going to buy a phone i will never use. what would i be looking out for on the voice line that could create lag spikes and an intermittent high ping across the network? i have used ping plotter this morning during a work meeting the stability of the call wasn't great and the videos shown keep freezing and the audio stutters. this is the ping results
on 23-02-2022 09:02 AM
on 23-02-2022 07:46 AM
on 22-02-2022 03:57 PM
the problems started 3 months ago. i was getting lag spikes every 10 mins kicking me from internet gaming and making video calls unstable, but they have been getting more frequent and are now every 30 to 40 seconds. It is impossible to connect to online games. I also teach, During covid this is online and the conferencing software video call is almost unusable. yesterday i was trying differrent routers and cables to make sure the problem was not the router. as you can see from the ping plotter results the
on 22-02-2022 03:46 PM
Thanks for updating your profile. Line test is passing but showing lots of reconnections yesterday, looks to have been stable before yesterday and so far today. Did you only start having problems yesterday?
on 22-02-2022 03:08 PM
Hi m _a_r_k,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.